Returns, Refunds & Exchanges Policy

We want our customers to be satisfied with their purchase from Trailing Petunia. Please review our return and refund policy before placing an order.

60-Day Return Policy

We accept eligible U.S. returns within 60 days of delivery.

To request a return, please contact us within 60 days of the date your order was delivered.

Returned items must be in their original condition and packaging. Seed packets must be unopened, unused, and in resalable condition to qualify for a return.

Unless the return is due to an error by Trailing Petunia, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Please contact us before sending a return so we can provide the appropriate return instructions.

Problems With Your Order

If you receive an incorrect item or there is another problem with your order, please contact us so we can review the issue.

Depending on the circumstances, Trailing Petunia may choose to provide a refund, replacement, store credit, or other resolution at our sole discretion, except where otherwise required by applicable law.

Please provide your order information and details about the problem when contacting us.

Seed Germination & Growing Results

Trailing Petunia operates a nursery and grows many of the same types of seeds that we sell. We make every reasonable effort to provide our customers with quality seed.

However, successful seed germination and plant growth depend on many factors outside our control, including:

• Temperature
• Moisture
• Planting depth
• Growing medium
• Light
• Seed storage
• Water quality
• Fertilizer
• Disease and pests
• Weather and environmental conditions
• Individual growing practices

Customers should research the germination and growing requirements of the varieties they purchase and follow appropriate growing practices.

Because these conditions are outside our control after the seed has been delivered, we cannot guarantee individual germination or growing results, except where otherwise required by applicable law.

Failure of seeds to germinate under a customer's particular growing conditions does not, by itself, establish that the seeds were defective.

International Orders — No Returns

All international sales, including orders shipped to Canada, are final and are not eligible for return or exchange.

Because of international postage costs, customs requirements, agricultural regulations, and import/export restrictions, we do not accept returns on international orders.

However, Trailing Petunia reserves the right, at our sole discretion, to issue a full or partial refund, replacement, store credit, or other resolution when we determine that circumstances warrant it.

Choosing to provide a refund, replacement, credit, or other accommodation in one situation does not require Trailing Petunia to provide the same accommodation in another situation.

Nothing in this section limits any rights or remedies that cannot legally be waived under applicable law.

International Shipping & Customs

Trailing Petunia currently ships directly to the United States and Canada only.

International customers are responsible for knowing and complying with applicable customs, agricultural, quarantine, and seed-import requirements before placing an order.

Trailing Petunia does not provide or obtain phytosanitary certificates, import permits, or other specialized international documentation unless specifically agreed to by Trailing Petunia in writing.

Customs duties, import taxes, tariffs, inspection fees, and other governmental charges are the responsibility of the customer.

Trailing Petunia cannot control actions taken by customs, agricultural, quarantine, postal, or other governmental authorities.

If an international shipment is delayed, held, rejected, confiscated, destroyed, or otherwise restricted by customs or another governmental authority, Trailing Petunia is not responsible for those actions or resulting charges, except where otherwise required by applicable law.

Please see our Shop Policy and Shipping Policy for complete information regarding international orders, customs, shipping, tracking, freight forwarders, and import requirements.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to Trailing Petunia because the customer supplied an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.

If Trailing Petunia chooses to issue a refund instead, the refund may be processed after the returned merchandise has been received by us. Original shipping charges are non-refundable.

Payment

We accept the payment methods displayed and available through our website checkout.

Payments are processed through the applicable secure payment provider. Available payment methods may change from time to time and will be shown during checkout.

Refund Processing

Approved refunds will generally be issued to the original payment method used for the purchase.

Processing times after a refund is issued may vary depending on the customer's bank, credit card company, or payment provider.

Shipping charges, customs charges, duties, taxes, tariffs, and other third-party charges are not refundable unless specifically stated otherwise or required by applicable law.

Acceptance of This Policy

By completing a purchase from Trailing Petunia, the customer acknowledges and agrees to the applicable terms of this Returns, Refunds & Exchanges Policy.

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be waived under applicable law.

For additional information, please review our Shipping Policy and Shop Policy.

Thank you for shopping with Trailing Petunia.