FAQ
Frequently Asked Questions
What is Trailing Petunia?
Trailing Petunia is a seed company dedicated to providing gardeners with a large selection of quality flower, vegetable, herb, and specialty seeds.
We also operate our own nursery and grow many of the varieties we sell. This hands-on growing experience helps us understand the importance of quality seed, proper germination conditions, and reliable growing information.
Whether you're growing a few containers, starting a backyard garden, or producing larger quantities of plants, our goal is to provide quality seeds and helpful information to get you started.
What Types of Seeds Do You Offer?
Trailing Petunia offers a large and continually growing selection of seeds, including:
- Flower seeds
- Vegetable seeds
- Herb seeds
- Annuals and perennials
- Cut-flower varieties
- Hanging basket varieties
- Pelleted seeds
- Specialty and professional varieties
- Small seed packs for home gardeners
- Larger quantities for growers
Our seeds are sourced from established suppliers, and many of the varieties we sell are also grown at our nursery.
How Do I Place an Order?
Ordering is easy.
Browse our website, select the seeds you would like to purchase, add them to your cart, and proceed through checkout.
During checkout, you will provide your shipping and payment information.
Once your order has been successfully placed, an order confirmation will be sent to the email address you provided at checkout.
What Payment Methods Do You Accept?
We accept the payment methods currently displayed during checkout.
Depending on the options available at the time of purchase, these may include major credit cards and other secure online payment methods.
Available payment options will be shown before you complete your purchase.
How Much Is Shipping in the United States?
Shipping within the United States is $6.50 USD for orders under $35.00.
U.S. orders of $35.00 or more receive FREE SHIPPING.
U.S. orders are shipped through USPS with tracking.
For complete information, please see our Shipping Policy.
Do You Ship to Canada?
Yes. We ship directly to Canada using USPS international shipping.
Canadian shipping charges are based on the total value of the order:
| Order Value (USD) | Canada Shipping |
|---|---|
| $0.00–$35.00 | $11.95 USD |
| $35.01–$85.00 | $13.95 USD |
| $85.01–$150.00 | $16.95 USD |
| $150.01–$350.00 | $20.95 USD |
| $350.01 and over | FREE SHIPPING |
Canadian customers are responsible for any applicable customs duties, import taxes, tariffs, inspection fees, or other governmental charges.
Customers are also responsible for determining whether the seeds they purchase are permitted for import into Canada.
What Countries Do You Ship To?
Trailing Petunia currently ships directly to:
United States and Canada only.
We do not currently offer direct shipping to other countries.
How Quickly Will My Order Ship?
Orders are generally processed and shipped within 2–3 business days, and often sooner.
Processing and delivery times are different. Once your order has been shipped, actual delivery time is controlled by the postal carrier.
During periods of unusually high order volume, holidays, severe weather, or other circumstances outside our control, additional time may be required.
Will I Receive Tracking Information?
Yes.
Tracking information is provided for applicable shipments and will be sent to the email address you provided at checkout once your order ships.
Tracking updates are provided by USPS, Canada Post, or the applicable postal carrier.
What If Tracking Says Delivered but I Don't Have My Package?
If your tracking information shows that your package was delivered, but you cannot locate it, please contact your local USPS office, Canada Post, or applicable postal carrier.
Postal carriers may have additional delivery information that can help determine where the package was delivered.
Trailing Petunia is not responsible for packages that are lost, stolen, or misplaced after the carrier has recorded successful delivery, except where otherwise required by applicable law.
What Is Your Return Policy?
We accept eligible U.S. returns within 60 days of delivery.
Returned seed packets must be unopened, unused, and in resalable condition. Unless the return is due to an error by Trailing Petunia, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable.
International orders, including orders shipped to Canada, are final and are not eligible for return or exchange.
However, Trailing Petunia may, at our sole discretion, choose to provide a refund, replacement, store credit, or other resolution when circumstances warrant it.
Please review our complete Refund Policy before requesting a return.
Can I Cancel or Change My Order?
We process orders quickly.
Once an order enters processing, we cannot add, remove, substitute, or change items in the order.
If you need to request a cancellation, please contact us as soon as possible. If the order has not yet entered processing, we may be able to cancel it.
Once processing has begun, cancellation may no longer be possible.
If you forgot an item, please place a separate order.
Do You Guarantee That Seeds Will Germinate?
We make every reasonable effort to provide quality seeds, and we grow many of the same types of seeds at our own nursery.
However, seed germination depends on many conditions outside our control, including temperature, moisture, planting depth, growing medium, light, storage, water quality, disease, pests, and individual growing practices.
Because of these variables, we cannot guarantee individual germination or growing results, except where otherwise required by applicable law.
We encourage customers to research the specific germination requirements for each variety before planting.
How Should I Store Seeds Before Planting?
If you purchase seeds before you are ready to plant them, proper storage is important.
Most seeds should be stored in a cool, dark, and dry location and protected from excessive heat and moisture.
For longer storage, approximately 40°F can be suitable for many seed varieties when the seeds are properly sealed and kept dry.
Because storage requirements can vary, we recommend researching the particular variety when storing seeds for an extended period.
How Are Your Seeds Packaged?
We package our seeds carefully to help protect them.
Depending on the variety and quantity, seeds may be packaged in protective seed packets, resealable plastic bags, or other appropriate packaging.
Pelleted seeds may be packaged in protective plastic tubes when appropriate to help prevent the pellets from being crushed or damaged.
Seed quantities may be determined by count or weight depending on the variety and package size.
Do You Provide Phytosanitary Certificates or Import Permits?
No.
Unless specifically agreed to by Trailing Petunia in writing, we do not provide, obtain, prepare, or arrange phytosanitary certificates, import permits, customs clearance, agricultural permits, quarantine documentation, export documentation, or other specialized international documentation.
International customers are responsible for determining the requirements that apply to their purchases.
What Happens If Customs Holds My Order?
Customs, agricultural, quarantine, and other governmental authorities operate independently of Trailing Petunia.
We cannot control whether an international shipment is inspected, delayed, held, rejected, returned, confiscated, or otherwise restricted.
Customers are responsible for knowing the applicable import requirements before purchasing.
Please review our Shipping Policy, Shop Policy, and Refund Policy for complete international-order terms.
Do You Offer a Discount for Buying Multiple Items?
Yes. Customers purchasing five or more qualifying items receive a 15% discount at checkout.
This makes it easier to save when purchasing several seed varieties at the same time.
How Can I Contact Trailing Petunia?
If you have a question about an order, seed variety, or one of our policies, please contact us at:
When contacting us about an existing order, please include your order information so we can assist you more quickly.
Can I Receive Updates About New Seeds and Promotions?
Yes!
You can subscribe to the Trailing Petunia email list through our website to receive information about new seed varieties, product availability, promotions, and other updates.
Where Can I Find Your Complete Policies?
Our FAQ provides quick answers to common questions, but our complete policies contain additional terms and information.
Please review our Shipping Policy, Refund Policy, Shop Policy, and other applicable store policies before placing an order.
Thank you for choosing Trailing Petunia for your seeds!