FAQ

What is Trailing Petunias?

At Trailing Petunia, we take pride in being a small business dedicated to
providing premium seeds and plants, backed by a wealth of knowledge and
experience. Our mission is to empower fellow gardening enthusiasts with the
tools and resources needed to cultivate lush and vibrant gardens. Join us in
sowing the seeds of beauty and life, and let Trailing Petunia be your trusted
partner in your gardening endeavors.


What types of products do you offer?

At Trailing Petunia, we take great pride in our commitment to providing a wide
range of premium seeds to cater to all your gardening needs. Our seeds are
carefully selected, rigorously tested for germination rates, and sourced from
trusted suppliers.


How can I place an order?

To place an order, simply browse through the website's products and click on
the items you wish to purchase. Add them to your cart, proceed to checkout,
and follow the instructions to provide your shipping and payment details. Once
your order is successfully placed, you will receive a confirmation email.
What payment methods are accepted?
Trailing Petunia accepts various payment methods, including major credit
cards (Visa, Mastercard, American Express), PayPal, and other secure online
payment options. All transactions are encrypted and secure to protect your
sensitive information.


What are the shipping costs and delivery times?

Shipping costs and delivery times may vary depending on your location and
the chosen shipping method. The exact shipping cost will be calculated during
the checkout process after you enter your shipping address. Estimated
delivery times will also be provided at that time.
Do you provide order tracking information?Yes, you will get an email with tracking information as soon as your order
ships. Using this data, you can follow the progress of your package's delivery
and track it.


What is your return and exchange policy?

Your satisfaction with your purchase is important to Trailing Petunia. Within a
certain time limit (usually 30 days from the delivery date), you can ask for a
refund or exchange if you still need more time to get a refund or exchange.
For thorough details on the return procedure, please see the website's
"Returns" section.


How do I cancel an order?

If you need to cancel an order, please get in touch with us right away. In cases
when the order has not yet shipped, we might be able to cancel it.
Can I contact customer support for assistance?
Absolutely! Contact the Trailing Petunia customer service staff if you need
help placing your order, have any queries, or need any other assistance. They
are available by phone or email and are pleased to answer any questions you
may have.


Is my personal information safe on this website?

Yes, Trailing Petunia takes data security seriously. Your personal information
is safeguarded by the website using industry-standard security procedures
and all transactions are encrypted for your protection.


Can I subscribe to receive updates and promotions?

Yes, you can sign up for the Trailing Petunia newsletter to get notifications
about new products, sales, and discounts. You can subscribe to the website's
newsletter by entering your email address in the box located on the website's
homepage.